Failed delivery: most common causes and how to reduce them
Each failed attempt costs time and money, and after a certain number of attempts the parcel goes back to origin. In cross-border, refusal due to unexpected taxes (DDU shipments) is a cause that does not exist in domestic shipments.
The most effective ways to reduce them are validating the buyer's address and phone before dispatch, announcing the delivery day, and offering pickup points as an alternative.
How Failed delivery works in our operation
MailAmericas reduces failed deliveries with data validation at origin, prior notice to the buyer by message, scheduled redelivery attempts and, where available, delivery at pickup points. DDP shipments eliminate refusal due to taxes.
Request a quoteFrequently asked question
How do you reduce failed deliveries?
By validating address and contact details before dispatch, notifying the buyer of the delivery day, retrying at different times and offering pickup points.