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Customs

DDU (Delivered Duty Unpaid): what it is and what it means for the buyer

DDU (Delivered Duty Unpaid) is the arrangement where the seller covers transport to destination but not import taxes, which the buyer pays before receiving the parcel.

The store price does not include taxes. When the parcel reaches destination customs, the duties are assessed and the buyer gets a notice to pay them, online or at delivery.

It is simpler for the seller, who does not have to estimate taxes per country, but it creates two problems: the buyer discovers an unexpected extra cost, and if they do not pay, the parcel is returned or abandoned.

Shipping with MailAmericas

How DDU works in our operation

MailAmericas runs DDU in destinations where the buyer can pay taxes online with the tracking number, and recommends DDP on marketplaces where a failed delivery due to taxes penalises the seller. The choice is defined per account and per destination.

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Frequently asked question

How does the buyer pay taxes on a DDU shipment?

With the tracking number, on the operator's or local post's payment portal, before the parcel goes out for delivery. In some countries it can be paid on receipt.

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