About Us
Logistics solutions for online shoppingin emerging markets.
With two decades of experience in the postal and B2C commercial courier market across emerging countries, MailAmericas partners with platforms, logistics companies and large sellers to develop cross-border and domestic logistics solutions.
Value proposition
A full,turnkey service.
We cover cross-border and domestic operations with proprietary, scalable capacity in every link. A single owner of the entire chain, with regional reach.
01 · Origin
Warehouse
Proprietary origin warehouses to receive, consolidate and prepare cargo.
02 · Transport
Air line
Proprietary air capacity and long-term agreements to destination markets.
03 · Border
Customs release
Clearance with proprietary infrastructure: bonded warehouse, bonded facilities and customs.
04 · Destination
Last mile
Proprietary distribution networks with local teams to the buyer's door.
Our goals
Where we'reheaded.
Three goals guide the company's decisions, from where we open a hub to what we build first.
Volume and coverage
Lead in parcels and emerging markets.
Grow shipped volume and the number of emerging markets with active operations.
Regional focus
Consolidate in LatAm and Africa.
Deepen our presence where we already have network, teams and local expertise.
Position
Become a market reference.
Be the technical and operational reference for cross-border e-commerce into emerging markets.
How we do it
Whatdefines us.
Seven attributes explain why a complex operation holds up over time and can scale without breaking.
Agile
Ability to adapt and react immediately to changes in operations or the market.
Pioneers
Innovative and ahead of the industry: we open routes and solutions before the rest.
Cost-benefit balance
Service sized to each client's business, without giving up predictability.
End to end
Point-to-point solutions, with a single owner of the entire chain.
Local
Global vision and local execution, with proprietary teams in every key market.
Sustainable
Track record and financial strength to support long-term operations.
Emerging-market experts
Proven track record where customs, regulation and the last mile are the real challenge.
Our network
Origin warehouses, strategic hubsand proprietary last mile.
A global network built on local presence, with proprietary operations across 5 continents and no intermediaries between origin and the buyer's door.
Asia
2 hubs
Asia Origin
Origin warehouse of approx. 3,000 m². Consolidation of Chinese e-commerce.
Asia Connection
Warehouse of approx. 500 m². Regional connection and consolidation hub.
Americas
5 hubs
Primary Gateway
TSA, CCSF and DG certifications. AI-audited scanner, no findings.
LatAm Hub
Bonded warehouse with cross-dock operation. Group headquarters.
Andean Hub
Own customs through Proships and 9 distribution centers.
Southern Cone
Bonded facility and 7 distribution centers.
Pacific Hub
96% national coverage and 11 distribution centers.
Africa & Middle East
2 hubs
Africa Hub
Regional airport hub, with Ethiopian Airlines as operating partner.
Middle East Hub
Airport hub towards the Middle East and emerging Asian markets.
Origin warehouses
Los Angeles, New York, Chicago and Laredo, plus London, Madrid, Dongguan, Shenzhen, Hong Kong, Lima, Santiago and Buenos Aires. Airport hubs in Miami, Bogotá, Dubai and Addis Ababa.
Technology
Proprietary technology,managed in-house.
We don't bolt on third-party software to cover gaps. We build and operate every layer, from the tracking event to the app the courier uses. That's why the data on your dashboard is the same data driving the operation.
Go!
You plan, you deliverand watch it happen.
Go! is our delivery platform. Operations builds the routes from the desktop and the courier runs them from the phone, on the same data, in real time.
Courier
A single app for the route and the delivery.
Deliveries
Standardized addresses and fewer failed attempts.
Administration
Team planning and centralized control.
Operations
Real-time order progress.
Plan
Routes built in minutes
Operations groups parcels by zone, optimizes the route and assigns each route to a courier.
Deliver
Every delivery, documented
The courier records the outcome with photo, signature and GPS, and collects duties or COD on the spot.
Track
Real-time visibility
Progress shows up instantly on the dashboard and flows into tracking, the same thread the buyer reads.
The rest of the platform
Self-service
Seller Central. Your operation, available 24/7.
Integration
API and EDI Gateway. REST with webhooks, or EDI if your system is legacy.
Addresses
Automatic normalization. Corrects the address before it goes out on route.
Warehousing
Standardized WMS. The same management across every hub.
Data
Business Intelligence. Performance by route, hub and client.
Duties
Online Duty Collection. Online collection of duties at destination.
UPU Members
Gold member of the Universal Postal UnionConsultative Committee.
Consultative Committee · Gold Member
MailAmericas actively participates as a Gold member of the Universal Postal Union Consultative Committee, promoting collaboration between public and private postal operators. We work alongside national postal operators that are UPU members to complement our own network.
Why MailAmericas
Why we're differentin emerging markets.
Where others see regulatory complexity and a fragmented last mile, we have years on the ground, a proprietary network and local teams.
LatAm & Africa specialists
Customs, regulations and a fragmented last mile: we have direct on-the-ground presence and experience.
Proprietary network
Own hubs, own teams and own last mile, without intermediaries.
Hybrid future
Fulfillment, nearshoring and domestic operations: a single partner, end to end.